Terms of Service

Welcome to Carevia.

These Terms of Service ("Terms") govern your access to and use of the Carevia website, mobile applications, patient portals, healthcare services, laboratory services, pharmacy services, telemedicine consultations, wellness programmes, emergency response services, and all related digital platforms (collectively referred to as the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree to these Terms, you should not use the Platform.

Carevia is a connected digital healthcare platform designed to simplify access to healthcare services through a unified experience.

Depending on your location and available services, Carevia may enable you to:

• Book medical consultations
• Schedule laboratory tests
• Request home sample collection
• Access diagnostic results
• Order medications
• Manage prescriptions
• Book vaccinations
• Access women's and men's health services
• Connect with healthcare providers
• Participate in wellness programmes
• Manage family health records
• Request emergency medical assistance
• Access other healthcare-related digital services

Not every service is available in every location.

To use Carevia, you must:

• Be at least 18 years old, or
• Use the Platform under the supervision or authority of a parent, legal guardian, or authorised representative.

You represent that all information you provide is accurate, current, and complete.

Using Carevia does not automatically establish a doctor–patient relationship.

A clinical relationship exists only when:

• A licensed healthcare professional accepts your consultation
• A healthcare service has been confirmed
• A participating provider begins providing healthcare services to you

Carevia acts as a technology platform that facilitates access to participating healthcare providers and services.

Information provided through Carevia is intended for informational and healthcare support purposes only.

Unless expressly stated otherwise:

• Information on the Platform is not medical advice.
• AI-generated explanations do not replace professional medical judgement.
• Health recommendations should not be relied upon without consulting an appropriately licensed healthcare professional.

Always seek qualified medical advice before making healthcare decisions.

Carevia is not a substitute for national emergency services.

If you believe you are experiencing a life-threatening emergency, you should immediately contact your local emergency services or proceed to the nearest emergency facility.

Where Carevia provides emergency coordination services, response times may depend on:

• Location
• Traffic
• Provider availability
• Connectivity
• Operational limitations

Carevia cannot guarantee ambulance arrival times or emergency outcomes.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• Promptly notifying Carevia of any unauthorised access.

You are responsible for all activity occurring under your account unless caused by Carevia's negligence.

Certain services may require identity verification before access.

These services may include:

• Laboratory testing
• Prescription medications
• Telemedicine consultations
• Emergency services
• Insurance claims
• Payment verification

Carevia reserves the right to request additional documentation where necessary.

Appointment requests are subject to:

• Provider availability
• Successful payment (where applicable)
• Operational confirmation

Appointment times may change due to unforeseen circumstances.

Carevia will make reasonable efforts to notify affected users promptly.

Laboratory services may include:

• Home sample collection
• Walk-in appointments
• Corporate testing
• Preventive screening
• Diagnostic investigations

Turnaround times are estimates only.

Certain tests may require re-collection where sample quality is insufficient.

Prescription-only medicines require a valid prescription issued in accordance with applicable law.

Carevia reserves the right to:

• Reject invalid prescriptions
• Request additional verification
• Decline medication requests that violate applicable regulations

Medicine availability may vary.

Payments may be processed through authorised payment providers.

By making payment, you authorise Carevia to process applicable charges.

Prices displayed may include applicable taxes and service charges unless stated otherwise.

Refund eligibility depends on:

• Service type
• Payment status
• Operational stage
• Applicable regulations

Completed healthcare services are generally non-refundable except where required by law.

Carevia may allow users to manage healthcare information for authorised dependants.

You confirm that you have legal authority to manage information submitted on behalf of:

• Children
• Elderly dependants
• Family members
• Individuals under your lawful care

Your healthcare records remain confidential.

Carevia may display information provided by:

• Healthcare providers
• Laboratories
• Pharmacies
• Diagnostic centres
• Connected healthcare partners

Healthcare providers remain responsible for the accuracy of clinical records they submit.

Your use of Carevia is also governed by our Privacy Policy.

By using the Platform, you consent to the collection, processing, and storage of information in accordance with that Policy.

You agree not to:

• Provide false information
• Impersonate another person
• Interfere with Platform security
• Upload malicious software
• Attempt unauthorised access
• Misuse emergency services
• Abuse healthcare professionals
• Submit fraudulent prescriptions
• Misrepresent medical information
• Use the Platform for unlawful purposes

All content, software, branding, graphics, trademarks, databases and intellectual property relating to Carevia remain the property of Carevia or its licensors.

You may not reproduce, modify or distribute Platform content without written permission.

Carevia integrates with third-party healthcare providers and service partners.

These may include:

• Hospitals
• Laboratories
• Pharmacies
• Ambulance providers
• Diagnostic centres
• Payment processors

Carevia is not responsible for services provided independently by third-party providers.

To the fullest extent permitted by applicable law, Carevia shall not be liable for:

• Delays caused by healthcare providers
• Internet interruptions
• Device failures
• Force majeure events
• Indirect or consequential damages

Nothing in these Terms excludes liability that cannot legally be excluded.

Carevia may suspend or terminate accounts where users:

• Breach these Terms
• Engage in fraudulent activity
• Endanger healthcare professionals
• Misuse the Platform
• Violate applicable laws

We may update these Terms periodically.

Material changes will be communicated through the Platform or other appropriate channels.

Continued use of Carevia constitutes acceptance of the updated Terms.

These Terms shall be governed by the laws of the Federal Republic of Nigeria unless otherwise required by applicable local regulations.

For questions regarding these Terms:

• Carevia Support
• Email: info@careviahq.com
• Website: www.careviahq.com